We bought our "certified pre owned truck" on 4/9/21. On 4/14/21...it was in the shop having ball joint and rocker arm replaced. Also when I got the truck back, the interior window tint has been ripped on drivers side. Truck is now pulling to the right. This truck was not inspected properly before sale. They also claim on the radio to wipe down your dash and detail your vehicle with service. That was not done.
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Dave Kirk Chevrolet Buick GMC Cadillac Lp and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
My Service Writer Kevin Garber was very helpful in making user that all the necessary services that needed to be performed on my car were taken care of. Everyone at in the service area was friendly and helpful also.
My contact Scott was friendly and professional. Dave Kirk completed my service in a very short period of time. I was pleasantly surprised when I saw that my tire rotation was done at no cost. Overall a very pleasant experience.
Everything was good except that I was told that it would take one hour and fifteen minutes. After an hour and forty minutes, I asked how it was coming along. He said they were on time. Then he said oh we���re running a few minutes behind. It was another twelve minutes before I got out of there. Thanks
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.