Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
I bought a vehicle two months ago from this dealership. I was encouraged to buy the extended warranty. The AC has stopped cooling, so I had the service department look at it. I was told that a known defective condenser was the problem. I was also told that it is unknown when a replacement part would be available and that using a part not secured thru the dealership would be allowed. I am now in a black vehicle in summer with zero AC. You can count on me not purchasing the new car my wife was looking at from Dave Kirk. Fell free to respond.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Corbin, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Dave Kirk Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you soon.