Customer Reviews

Seat problem with truck. Fixed and no problems since

I would recommend the service dept but could not in good conscience recommend the sales portion of the dealership.I tried on 2 occasions to deal for a new pickup and both times was basically insulted with the offers. I ended up buying a 2018 Silverado Z71 LTZ at Rusty Wallace Chevrolet in Clinton,Tn. The deal was well worth the trip!

Jace did everything he could to make sure I was satisfied. From showing me what parts were worn to providing a vehicle for my use.

While driving in heavy rain to and from Oak Ridge, all the lights on the dash when out three different times, and we had no way to know if the outside lights went off also. We came to get the problem checked out while the lights were out, and Kim was very responsive, but the technicians could not duplicate the problem nor find diagnosis on the computer. Since the problem is likely related to the heavy rain, we are left with a potentially dangerous problem if it were to occur at night and no path to a solution other than waiting to see if it happens again.

Very professional, friendly service. Got me in and out in 1 day which was a pleasant surprise. Price were very reasonable as well. My family always has a great experience there. This is what we've come to expect from Dave Kirk.

Always happy with service at Kirk. Scott Elmore is a terrific service tech. Very knowledgeable and customer oriented

I called the dealership because I had a low rear tire. They scheduled my vehicle for the very next day. They are always so courteous, whether on the phone or dealing with each individual in person!

Service was fast and professional.

Always pleasant, timely

Great service, Scott has always been great!

I had an appt for 8:30.Just my first oil change is all that was needed..I moved to the waiting room and sat down, finally,I got my truck back just 5 minutes short of 2 1/2 hrs later.Needless to say that when I have used up my free oil changes I won't use you for that service again.

I have nothing but excellent results when I bring my car to Dave Kirk for service. Scott Elmore is my service man and he very helpful.

Excellent experience with Jace Cowell the service advisor and Sean, service technician. My vehicle was in for warranty oil change and a wheel alignment check. Upon inspection an issue with a leaking AC compressor was discovered by Sean. Both Sean and Jace thoroughly explained the problem and a appointment was made to replace the compressor.

Came in for 2 tires. We were there over 2+ hours. Seemed a little long.

Your service writers were attentive, courteous and forthcoming. I was greeted quickly and after assessing my car’s condition, he informed me of the required service. I used a 2019 Equinox as a loaner while repairs were undertaking. The whole experience, including paying for the inspection and maintenance was very satisfactory.

Your Service Manager, Jace, is a top notch member of your Service Team. When I called to schedule the service Jace was not available but another team member stepped up and provided me with an appointment on the next day, as I had requested. When I arrived I greeted immediately with Jace. He wrote up the services I discussed with him and provided to me for signature. He set up a ride back home for me immediately. He called me twice, and promptly notified me when my truck was finished and ready to be picked up. He met with me upon my arrival and explained the action that had been taken to satisfy my needs for repairs. I could not have been happier with the services received during this visit, as I have been with all visits since Jace has been taking care of my needs over the years. Thank you.

All Involved were helpful,friendly and well informed on their products

Service was great and all my needs were taken care of

I cannot understand why it takes almost an hour to do an oil change and rotate the tires.

Dealership with the best customer service. Would recommend to all of my friends.