273 Reviews Found
Business Response
Glad we could help you out!
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Confirmed Service Customer
Jace set me up In on time Out on time Perfect
Jerry W.
CROSSVILLE
Business Response
Glad we could help you out!
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Confirmed Service Customer
I like not having to wait once appointment has been made upon arrival of work to be done. Everyone is very friendly & courteous. Great service department on organization.
Charles P.
CROSSVILLE
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Was just an oil change, arrived a little before my 9:30 appt, did’t Leave until after 11. Dennis said it had to do with using a GM voucher. Not sure what could be done to expedite the voucher process, but it should be examined.
Steven F.
CROSSVILLE
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Glad we could help you out!
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Confirmed Service Customer
The service rep met me at the door, welcomed me, verified what I wanted them to do, gave me status, told me they found a problem covered by warranty and verified I had the time to get it fixed, brought my car to the door when it was ready, and thanked me for coming. Couldn't ask for more.
Thomas R.
CROSSVILLE
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Dave Kirk Chevrolet Buick GMC Cadillac service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Awesome service, went will beyond my experience.
Robert G.
CROSSVILLE
Business Response
Glad we could help you out!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Did an excellent job and was very professional
David H.
CROSSVILLE
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
I was surprised at the cost I had to pay. I feel it was something that should have been caught in Aug. when I had over $2000.00 worth of work done. Then had to have it in again for the light. I did not get charged for that. Hopefully everything will be okay for more than a month and a half this time.
Sandra B.
CROSSVILLE
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
This is my second vehicle bought at this dealership, they go above and beyond in hospitality, service and meeting the customers needs.
Darlene G.
DAYTON
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Dave Kirk Chevrolet Buick GMC Cadillac service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Very please with the service at Dave Kirk. Dennis the service rep. he is the one I talk to whenever I have a problem . Dennis is very helpful, thanks Dennis.
Ray C.
CROSSVILLE
Business Response
Ray, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Dave Kirk Chevrolet Buick GMC Cadillac. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
Brought my Suburban in for an oil change and safety check on a Friday afternoon before heading out on an extended road trip. They discovered a small coolant leak requiring a part. We were able to leave right after lunch Monday and appreciate the effort to expedite our repair. Great job!
Dave V.
FAIRFIELD GLADE
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Thomas, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Dave Kirk Chevrolet Buick GMC Cadillac. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
I had an appt and it still took 2 1/2 hours. The service writer wasn’t the person assigned to me. I was charged $150 for a fuel filter, the fuel filter meter wasn’t set back to 100%. I paid for tire rotation and the front tires were over inflated by 9 pounds. I was to receive a 27 point inspection and i did receive the results. The service writer told me they didn’t have the fuel filter because of the gm strike and had to buy one locally? This is the second gm dealer I’ve been to and will no ever return.
Dennis P.
PIKEVILLE
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
After an hour and a half I went to inquire how much longer for my oil change only to find out that the paperwork had already been given to the cashier but I had not been notified that the car was done. I don’t know how long she had the paperwork at that point. She said my service guy had been “very busy”. I guess I’m just glad I checked because who knows how much longer I would have waited.
Pat R.
CROSSVILLE
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
Polite, knowledgeable service department. Timely info on repair and cost. Overall...great!
Kathy B.
CROSSVILLE
Business Response
Thanks for the great feedback!
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Business Response
Hi, thank you for the high star rating! We hope to see you soon!