Went in for a broken window regulator , a free 21 point safety check and a free wash. Got the window fixed but on the safety check I have sensors on the valve stems which take a special tool to take them off. They never called to ask where the tool was so how did they check the tire pressure without damaging the sensors. Also I asked a question that I couldn't get a answer for. They called and said my truck was done and I could come and get it. After I paid my bill, they brought my truck to me and they didn't even wash it. I know I'm from out of state and needed a repair done, but my dealership at home says they are going to do something, they do it. Don't know if I'd recommend this dealer for anything or not.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
Hi, we're happy you found our staff to be so supportive during your experience here at Dave Kirk Chevrolet Buick GMC Cadillac Lp. We are always more than happy to assist you if anything else comes up. Take care!
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We sincerely value your business and look forward to your next visit!
Excellent! Everything was right on time. Told me what was needed. The cost and if I wanted to I could do the work myself. These folks are friendly and knowledgeable. I did take care of the air filter and I will bring the vehicle in for an oil change and tire rotation within the next three weeks.
Respect, speed & good work are always shown. The only thing I might ask is asking customers if they'd like to use rewards points for service. As a widow on a fixed income this would be greatly appreciated.
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.