525 Reviews Found
Confirmed Service Customer
Went in for a broken window regulator , a free 21 point safety check and a free wash. Got the window fixed but on the safety check I have sensors on the valve stems which take a special tool to take them off. They never called to ask where the tool was so how did they check the tire pressure without damaging the sensors. Also I asked a question that I couldn't get a answer for. They called and said my truck was done and I could come and get it. After I paid my bill, they brought my truck to me and they didn't even wash it. I know I'm from out of state and needed a repair done, but my dealership at home says they are going to do something, they do it. Don't know if I'd recommend this dealer for anything or not.
William S.
MIDDLEBURG
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
We were very happy and they saved us alot of money in the long run.
Alice D.
CROSSVILLE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
Everyone at this dealership are friendly and helpful with buying your new car.
Timothy H.
CROSSVILLE
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Kirks is what all dealer ships should be like
Wallace A.
CROSSVILLE
Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Sales Customer
Really like all the texting and email communication. Also the delivery of the vehicle was awesome.
Joseph L.
SODDY-DAISY
Business Response
Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
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Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Confirmed Service Customer
The sales people were not wearing masks and masks were not being worn in the waiting area.
Bradley J.
CROSSVILLE
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
Fast and good service especially since it didn't cost me a thing. (new car) Jace was very good handling the job.
Richard L.
Crossville
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
I was treated like royalty! Everybody I spoke to was very attentive and I could tell they wanted my experience to be pleasant.
Ruth K.
ALCOA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Dave Kirk Chevrolet Buick GMC Cadillac Lp. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.
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Confirmed Service Customer
The service took longer than usual which was no problem, but they realized that and didn't charge me for my oil change.
Virginia D.
Crossville
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Excellent! Everything was right on time. Told me what was needed. The cost and if I wanted to I could do the work myself. These folks are friendly and knowledgeable. I did take care of the air filter and I will bring the vehicle in for an oil change and tire rotation within the next three weeks.
Dale Y.
Crossville
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Scott and Jason were great to both me and my dad. They were very friendly, respectful and very helpful.
Samantha S.
CROSSVILLE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
My sales representative was knowledgeable, respectful, and listen to what I had to say, which enabled him to better meet my needs and budget.
Joanna L.
CROSSVILLE
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
Josh Ritter was very good and helpful. He went above and beyond in dealing with us. Rick and Vern were also so nice and helpful. Thanks to all.
Barbara N.
CROSSVILLE
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you!
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Confirmed Service Customer
Respect, speed & good work are always shown. The only thing I might ask is asking customers if they'd like to use rewards points for service. As a widow on a fixed income this would be greatly appreciated.
Marcia N.
JAMESTOWN
Business Response
Hi, we are so happy to read such a great review about Dave Kirk Chevrolet Buick GMC Cadillac Lp! If you have any further questions, please don't hesitate to reach out!
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service representative Michael was great, quick and clean oil change. Thanks
Dennis M.
CROSSVILLE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.