I received an email from OnStar informing me that it was time for an oil change on my car. I want ahead and scheduled an appointment on their website. When I showed up on my appointment date; there was no record of my scheduled appointment. I was willing to reschedule for another appointment, but the service personnel insisted that they would take care of me; great to see that they were willing to go that extra mile for one of their customers. My lesson learned, call directly into the Service Department, and leave the website alone next time.
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
I would like more detail on my repairs, description of material used/replaced, not just the part number. I would like to go with the service person when test driving my vehicles to clarify any misunderstanding of what the issues are. I was told my vehicle would be washed and it wasn't. I was told when I presented my vehicle, the issues along with the regular scheduled maintenance would take about 1½ hours. My vehicle was returned after 30 or 40 minutes which made me wonder if the service person investigated or did a test drive and was giving me lip service.
It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit!
Came to see Vern who was busy with a customer so was helped by J.B. He was excellent and very helpful. We drove 2 vehicles and decided on a Avenida. It was a great experience overall. We appreciate salesmen like J.B. and Vern.
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
Michael Bolin has great customer service skills. He truly goes above and beyond. Just a little disheartened that my"rattle" hasn't been found and can't be fixed. Nothing is more annoying than a rattle or a wind noise.