812 Reviews Found
Confirmed Service Customer
I received an email from OnStar informing me that it was time for an oil change on my car. I want ahead and scheduled an appointment on their website. When I showed up on my appointment date; there was no record of my scheduled appointment. I was willing to reschedule for another appointment, but the service personnel insisted that they would take care of me; great to see that they were willing to go that extra mile for one of their customers. My lesson learned, call directly into the Service Department, and leave the website alone next time.
Richard P.
Crossville
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Dave Kirk Chevrolet Buick GMC, Lp
Was this review helpful?
Confirmed Service Customer
We had a good experience at the dealership.Wait time was minimal and repair time was good but costly
Samuel E.
CROSSVILLE
Business Response
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
Was this review helpful?
Confirmed Service Customer
Scott Elmore is a great asset to the dealership
Geraldine M.
CROSSVILLE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
Was this review helpful?
Confirmed Service Customer
My go-to shop in Crossville for servicing my Chevy!!
Bruce S.
CROSSVILLE
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Everyone is friendly and courteous. Took 75 minutes to do oil change and tire rotation.
Robert P.
CROSSVILLE
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
Jason took great care ti make sure I got exactly what I was looking. I’ll definitely do business there again.
Select L.
CROSSVILLE
Business Response
Hi there! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Sales Customer
they took the time to listen and to help find the right suv for me
Jon C.
MONROE
Business Response
Hi, thank you for the high star rating! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
Always get the best service at Dave Kirk. Never go anywhere else
James H.
CROSSVILLE
Business Response
Hi, thank you for the high star rating! We hope to see you soon!
Was this review helpful?
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Was this review helpful?
Confirmed Service Customer
I would like more detail on my repairs, description of material used/replaced, not just the part number. I would like to go with the service person when test driving my vehicles to clarify any misunderstanding of what the issues are. I was told my vehicle would be washed and it wasn't. I was told when I presented my vehicle, the issues along with the regular scheduled maintenance would take about 1½ hours. My vehicle was returned after 30 or 40 minutes which made me wonder if the service person investigated or did a test drive and was giving me lip service.
John C.
MONTEREY
Business Response
It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Confirmed Service Customer
Nice people. Comfortable waiting room. Good service
Marilyn E.
CROSSVILLE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
Very professional Excellent manner and made all aspects of the trade a pleasant experience
Jay D.
CROSSVILLE
Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Sales Customer
Came to see Vern who was busy with a customer so was helped by J.B. He was excellent and very helpful. We drove 2 vehicles and decided on a Avenida. It was a great experience overall. We appreciate salesmen like J.B. and Vern.
Gary W.
CROSSVILLE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
Was this review helpful?
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
Was this review helpful?
Confirmed Service Customer
Very easy to schedule the appointment, the Svc Manager was very accommodating and detailed. The mechanic was very efficient and finished quickly.
Patricia P.
HARVEST
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
Was this review helpful?
Confirmed Service Customer
Michael Bolin has great customer service skills. He truly goes above and beyond. Just a little disheartened that my"rattle" hasn't been found and can't be fixed. Nothing is more annoying than a rattle or a wind noise.
Egina R.
JAMESTOWN
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
It was good had to wait a while but it was only because we couldn't leave the vehicle we live 1 hour away and had to stay till the job was finished. But over all a good exp
Michael H.
EVENSVILLE
Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.