I would recommend the service dept but could not in good conscience recommend the sales portion of the dealership.I tried on 2 occasions to deal for a new pickup and both times was basically insulted with the offers. I ended up buying a 2018 Silverado Z71 LTZ at Rusty Wallace Chevrolet in Clinton,Tn. The deal was well worth the trip!
While driving in heavy rain to and from Oak Ridge, all the lights on the dash when out three different times, and we had no way to know if the outside lights went off also. We came to get the problem checked out while the lights were out, and Kim was very responsive, but the technicians could not duplicate the problem nor find diagnosis on the computer. Since the problem is likely related to the heavy rain, we are left with a potentially dangerous problem if it were to occur at night and no path to a solution other than waiting to see if it happens again.
Very professional, friendly service. Got me in and out in 1 day which was a pleasant surprise. Price were very reasonable as well. My family always has a great experience there. This is what we've come to expect from Dave Kirk.
I had an appt for 8:30.Just my first oil change is all that was needed..I moved to the waiting room and sat down, finally,I got my truck back just 5 minutes short of 2 1/2 hrs later.Needless to say that when I have used up my free oil changes I won't use you for that service again.
Excellent experience with Jace Cowell the service advisor and Sean, service technician. My vehicle was in for warranty oil change and a wheel alignment check. Upon inspection an issue with a leaking AC compressor was discovered by Sean. Both Sean and Jace thoroughly explained the problem and a appointment was made to replace the compressor.
Your service writers were attentive, courteous and forthcoming. I was greeted quickly and after assessing my car’s condition, he informed me of the required service. I used a 2019 Equinox as a loaner while repairs were undertaking. The whole experience, including paying for the inspection and maintenance was very satisfactory.
Your Service Manager, Jace, is a top notch member of your Service Team. When I called to schedule the service Jace was not available but another team member stepped up and provided me with an appointment on the next day, as I had requested. When I arrived I greeted immediately with Jace. He wrote up the services I discussed with him and provided to me for signature. He set up a ride back home for me immediately. He called me twice, and promptly notified me when my truck was finished and ready to be picked up. He met with me upon my arrival and explained the action that had been taken to satisfy my needs for repairs. I could not have been happier with the services received during this visit, as I have been with all visits since Jace has been taking care of my needs over the years. Thank you.