Went to see if we needed brakes and they did a check list. Then Kim came and told us what needed to be done to the front and back (rust on rotors). We told her to go ahead and do all as price seem reasonable. They didn't have a car for us to use as job would take about 3 hours so she had someone take us to a nearby restaurant and they picked us up when we were finished. I find that Kim is helpful and trust her judgement. Thank you.